Submitted the USRAP Intake Questionnaire but Not Contacted: What It Means
Many South African applicants are anxious after submitting the USRAP Intake Questionnaire and hearing nothing further. The U.S. Embassy South Africa USRAP FAQ addresses this situation directly. The first step is not to assume refusal or acceptance. The first step is to check whether the questionnaire was fully submitted.
The FAQ explains that on the UIQ dashboard, each family member should show “Information Entry Complete” once each individual’s application form has been completed. The applicant must then select the “Submit Family Group UIQ Application” button at the bottom of the dashboard. The family group status should show “Complete.” This applies even where the family group is only one person.
This is a crucial practical point. Some applicants may complete individual sections but fail to submit the family group application. Others may assume that one person’s completed information means the entire application has been submitted. If the dashboard does not show the correct completion indicators, the applicant should check the application and try again to submit the family group application.
After the UIQ has been submitted, the FAQ encourages patience. If access to USRAP is granted, RSC Africa will contact the applicant with a case number and information on the first processing step. The applicant can start tracking the case only once the referral has been accepted into USRAP and a case number has been assigned.
If no case number has been received, the applicant cannot yet track the case through MyCase. The FAQ explains that the applicant should wait for either case-number assignment or notification that the case is not eligible for USRAP access.
This waiting period is difficult, but it should be used wisely. Applicants should keep the registered email address active and monitored. They should check spam and junk folders. They should avoid changing phone numbers or email addresses without proper follow-up after access is granted. They should keep copies of what was submitted and maintain a clear record of dates.
Applicants should also avoid paying anyone who promises to check the case secretly, speed it up, or guarantee that contact will come. The FAQ warns that USRAP referrals and applications are free and that applicants should not pay anyone claiming to expedite a case or guarantee approval.
If an applicant has not been contacted, it does not necessarily mean the case is refused. It also does not mean the case will definitely proceed. It means the applicant must first confirm proper submission and then understand that referral review and access decisions may take time.
Families should also prepare for the possibility of future contact. If the case moves forward, they may need to attend pre-screening, security steps, USCIS interview and medical examination. Organising evidence and chronology during the waiting period can prevent rushed preparation later.